提交工单
咨询集成、功能及报价等问题
General errors may occur on any API request, mainly due to network issues and authentication issues.
Error code | Error prompt | Description | Possible cause | Suggested troubleshooting |
---|---|---|---|---|
0 | ZegoRoomKitSuccess | Request executed successfully. | Not applicable. | Not applicable. |
4000001 | ZegoRoomKitErrorInternal | SDK internal error. | Incorrect room status. | Contact ZEGO technical support for assistance. You will need to provide the Room ID for investigation. |
4000002 | ZegoRoomKitErrorParamInvalid | Parameter error. | The request contains incorrect parameters. | Check and find out which parameter caused the issue. |
4000003 | ZegoRoomKitErrorNetworkError | Network error. | Network connection issues | Troubleshoot your network connection. |
4000004 | ZegoRoomKitErrorNetworkTimeout | Network timeout. | Network connection issues | Troubleshoot your network connection. |
4000006 | ZegoRoomKitErrorRequestTooFrequent | Requests too frequent. | The client has sent too many requests in a given amount of time. | Check the rate limit of the API and adjust your app's API request frequency accordingly. |
4000007 | ZegoRoomKitErrorPermissionDenied | No permission. | The current user has no permission to perform the operation. | Check whether the user's role is correct. |
4000008 | ZegoRoomKitErrorTokenError | Token verification failed. | Token is invalid or has expired. | Check the token generation and verification logic and the validity period. For details, see Get SDK access token. |
Error code | Error prompt | Description | Possible cause | Suggested troubleshooting |
---|---|---|---|---|
4020003 | ZegoRoomKitErrorLocked | Room locked | The room is configured as a private room while the current user is not on the attendee list. | Check whether the room is set as a private room. For details about room settings, see Update room settings. |
4020007 | ZegoRoomKitErrorNameError | User name error | The user name is too long. | Check whether the user name exceeds 40 characters. |
4020008 | ZegoRoomKitErrorMemberFull | The room is full and can't accept more participants. | The number of users in the room has reached the room's capacity. | Expand the room capacity or remove some members. You can set the room capacity when creating the room (see Create room) or updating the room settings (see Update room settings). If not specified, the default room capacities for different room types are:
|
4020009 | ZegoRoomKitErrorAsssitantFull | No more Assistants can be accepted into the room. | The number of Assistants in the room has reached the room's limit. | Remove some existing Assistants or contact ZEGO technical support to increase the maximum number of Assistants allowed in the room (the default value is 100). |